Customer Support Assistant (Remote within UK)
Pack your wellies, we’re hiring!
Breedr are looking for an awesome customer support assistant!
Breedr; enabling the livestock supply chain to trade smarter, finance faster and grow better animals.
This agtech start up is breaking ground in the $1 trillion global livestock trading industry to bring livestock trading into the digital age. Breedr is building technology which connects farmers, processors and food retailers together to deliver supply chain transparency, traceability and improvements in the economic and environmental impacts of livestock production. We are developing a suite of tools which will help farmers make better informed decisions about sourcing, breeding and animal management, including animal health to deliver a production base fit for the future.
With some 20 years cumulative experience in agriculture supply, food processing, and grocery retail we have seen first-hand the impacts of the lack of relevant technology, tools and intel to make the best decisions. Based on this, Breedr has been founded to revolutionise red meat production for the greater good.
We are now looking to extend our team to deliver significant positive impacts to the industry.
To learn more about Breedr and how it is capturing the hearts and minds of the industry, please click through the links below:
Vision Video with our Founder
What our farmers say about us
As a core part of the Breedr team you will be joining the heart of our business, as part of the Customer Support team – helping to build a culture of ‘farmer first’ within your daily routine. The ideal candidate will have excellent customer service skills, superb written and verbal communication and will be interested and comfortable in a new technology environment. Supporting our growing agricultural customer base, you will play a vital role in the customer journey on the Breedr software service, providing the best quality customer support for a seamless customer experience.
Provide Customer Support to Farmers and Users
Work directly with farmers and our supply chain users to make their life easier, set them up, enhance their experience and solve their issues. Assist our farmers and users in troubleshooting problems, diagnose issues within the software application, identify sources of the problem and work with the tech team to offer solutions.
Contribute to Software Design and Development
Be involved in developing new ideas to make farmers lives easier, work closely with Business Development and Software teams to identify opportunities for improvement and resolve potential issues in the development stages. Work with the team to perform quality assurance in order to release new technology to the world.
Assist with Technical Documents and Manuals
Help build farmer friendly user guides that address the ease of use for customers. Assist in generating technical reports focusing on customer issues and resolutions. Become a Breedr super user and engage with the Breedr product to find bugs, suggest solutions and write articles on its use.
Core Skills and Background
- Customer service experience
- Excellent written and verbal skills
- Interested in and comfortable with new technology
- Self-motivated, can work independently and within a team.
- Calm under pressure and can prioritise tasks
- Microsoft Excel proficiency a must
- Able to be on call one weekend in four
- Farming or rural background a plus but not essential
- Be ready and able for some travel to farms
- Gym contribution
- Health Care
- Life Insurance
- Flexible remote working
Please send your CV to firstname.lastname@example.org